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IT SERVICE DESK SUPPORT
Position Closed Vizag Full-time 0-2 Yrs Upto 3 LPA
customer-focused IT Service Desk Support Executive to provide first-level technical support to end users. The ideal candidate will troubleshoot hardware, software, network, and system issues, ensuring timely resolution while maintaining excellent customer service.
What You'll Do
- Provide first-level technical support via phone, email, or remote tools.
- Troubleshoot desktop, laptop, printer, and peripheral issues. Install, configure, and maintain operating systems and software applications.
- Resolve basic network connectivity issues (LAN/Wi-Fi). Create, update, and close support tickets while maintaining proper documentation.
- Escalate complex issues to the appropriate technical teams. Assist users with password resets, account management, and system access.
- Perform routine system maintenance and software updates. Ensure timely resolution of user issues in line with service standards.
What We're Looking For
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 0–2 years of experience in IT Support or Service Desk (Freshers with relevant knowledge can also apply).
- Basic knowledge of Windows OS, Microsoft Office, networking, printers, and hardware troubleshooting.
- Familiarity with ticketing systems is an added advantage.
- Willingness to work in rotational shifts, if required.
Talk to Our Placement Team
This role is closed, but our placement officers can match you to similar openings.