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Acent High Softvia Linkedln
Technical Support Engineer
Position Closed N/A Full-time Not Mentioned Based on performance
We are looking for a Technical Support Engineer to provide technical assistance to customers and end users. The candidate will be responsible for troubleshooting technical issues, resolving customer concerns, and ensuring a high level of customer satisfaction through effective support and communication.
What You'll Do
- Provide technical support through phone, email, chat, or ticketing systems.
- Troubleshoot hardware, software, and network-related issues.
- Diagnose and resolve technical problems in a timely manner.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions and issue resolutions.
- Follow up with users to ensure issues are resolved satisfactorily.
- Assist with system installation, configuration, and maintenance activities.
- Deliver excellent customer service while adhering to support processes.
What We're Looking For
- Basic troubleshooting skills
- Good communication skills
- Qualification: Diploma, BCA, B.Sc., B.Tech, or Any Graduate
- Freshers and experienced candidates are welcome to apply
Talk to Our Placement Team
This role is closed, but our placement officers can match you to similar openings.